Frequently Asked Questions
Everything you need to know about shopping at MISSHA US
Where does MISSHA US ship?
Currently, we ship to all 50 U.S. states, including Alaska and Hawaii. We also ship to Puerto Rico and U.S. Virgin Islands. International shipping is not available through this site at this time.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least 50% of the product must remain to be eligible for a refund.
Are MISSHA products cruelty-free?
MISSHA does not conduct animal testing on its products. We are committed to ethical beauty standards and ensuring the safety and efficacy of our formulas through alternative testing methods.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.
How do I determine the expiration date of my product?
Most MISSHA products feature a date of manufacture or an expiration date in the format YYYYMMDD. Additionally, look for the 'Period After Opening' (PAO) symbol, which indicates how many months the product is good for after being opened.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.